Consumer electronics companies manage thousands of customer service tickets every month across multiple geographies. Traditional customer support models rely heavily on human agents, making them costly, time-consuming, and prone to inconsistencies. Agents often need to manually search knowledge bases, interpret product differences, and resolve repetitive issues — resulting in high operating costs and slower response times.

Corvic automates the customer ticketing process by integrating directly with existing service platforms (e.g., Zendesk). Through its Mixture of Spaces (MoS™) and Explainable Chain of Adaptive Actions (ECoAA™) technologies, Corvic connects and understands multimodal support data — from FAQs and manuals to structured product logs.

Support tickets are automatically analyzed, matched with the right resolution steps, and drafted as AI-powered responses. Human agents can either review and approve (copilot mode) or let Corvic fully automate resolution (full deployment).

Corvic helps enterprises cut costs, boost accuracy, and scale service operations with GenAI-powered ticket automation.